We set high standards for our performance because we’re committed to delivering the best service for our communities.
In 2022, Tyne and Wear Fire and Rescue Service was graded as Good by Her Majesty’s Inspectorate for Constabulary and Fire and Rescue Services (HMICFRS).
The Good grading was achieved for all three areas of inspection:
- Effectiveness – our emergency response and services we provide to the public
- Efficiency – how we manage our finances and how efficient we are
- People – our culture, training and how we treat our people
In its summary the HMICFRS stated TWFRS had “made progress” since the last inspection, were providing a “more effective” service and had “secured a sustainable financial future”
For details of the independent inspection and its findings, read the full inspection report on the HMICFRS website.
Response to Covid-19
In October 2020, HMICFRS carried out a thematic inspection focused on our initial response to the Covid-19 pandemic.
The inspectorate reported that the Service continued to meet all its statutory duties, as well as extra demands placed on it to support partner agencies and the local community. The service prepared itself well in anticipating the challenges presented by COVID-19 and the national measures to reduce the spread of the virus.
Statement of Assurance (SOA) and Our Year in Review
The Statement of Assurance (SoA) is a ‘look-back’ document, which provides information on the Fire Authority’s financial, governance and operational performance during 2020/21, and includes details of how the requirements of the Fire and Rescue National Framework for England 2018 are met.
The Fire Authority has a responsibility to publish a SoA annually and this statement sets out the approach taken to ensure the appropriate governance arrangements are in place. The SoA is used as a source of information on which to base the Secretary of State’s biennial report under section 25 of the Fire and Rescue Services Act 2004.
The data contained within the SoA comes from a range of internal systems, including our Incident Recording System, Community Fire Risk Management Information System, Risk Management Assurance Database and external data from the Office for National Statistics.
Our SoA shows how we performed last year, how much money we spent and how we spent it:
We have also develop an Our Year in Review document each year that highlights some of the positive work that took place over the last financial year. This is in the form of a fold out pamplet, or a digital version.
Previous versions of Our Year in Review and Statement of Assurance re available upon request.
Find out more about our financial governance.
Quarterly performance reports
Data contained in the operational performance report is extracted from the Incident Recording System (IRS) and Community Fire Risk Management Information System (CFRMIS) in relation to incident data and Home Safety Checks (HSCs).
We produce performance reports every quarter to show our progress against previous incident data and targets:
- 2022-23 Q1 Quarterly Performance Report
- 2022-23 Q2 Quarterly Performance Report
- 2022-23 Q3 Quarterly Performance Report
- 2022-23 Q4 Quarterly Performance Report
- 2021-22 Q1 Quarterly Performance Report
- 2021-22 Q2 Quarterly Performance Report
- 2021-22 Q3 Quarterly Performance Report
- 2021-22 Q4 Quarterly Performance Report
- 2020-21 Q4 Quarterly Performance Report
- 2020-21 Q3 Quarterly Performance Report
- 2020-21 Q2 Quarterly Performance Report
- 2020-21 Q1 Quarterly Performance Report
- 2019-20 Q4 Quarterly Performance Report
- 2019-20 Q3 Quarterly Performance Report
- 2019-20 Q2 Performance Report (PDF 1.6MB)
- 2019-20 Q1 Performance Report (PDF: 2MB)
- 2018-19 Q4 Performance Report (PDF 1.9MB)
- 2018-19 Q3 Performance Report (PDF 2MB)
- 2018-19 Q2 Performance Report (PDF: 1.33MB)
- 2018-19 Q1 Performance Report (PDF: 2MB)
Annual equality data and gender pay gap
The Annual Equality Data Report includes information on our employees and the communities in our area.
It helps us to identify equality priorities and prevent discrimination.
The Gender Pay Gap Report shows the differences between average pay for men and women.
The data contained in the below reports comes from our Human Resources workforce database, Community Fire Risk Management Information System, Learning and Organisational Development database and post incident surveys.
Before 2020, annual equality data and gender pay gap data were reported separately.
Earlier Annual Equality Data Reports
- Annual Equality Data Report 2019 (PDF: 790KB)
- Annual Equality Data Report 2018 (PDF: 563KB)
- Annual Equality Data Report 2017 (PDF: 748KB)
- Annual Equality Data Report 2016 (PDF: 592KB)
- Annual Equality Data Report 2015 (PDF: 601KB)
Previous Gender Pay Gap Reports
Our fire safety work helps businesses to comply with legislation so that the buildings where people work and visit are as protected as possible and offer a safe means of escape if a fire does start.
Fire safety activities are targeted at premises that we believe present the greatest risk to the community. It’s important to us that the way we enforce the law supports our community, businesses and the Government’s expectations.
The data contained in the Fire Safety Performance reports comes from our Human Resources workforce database and our Community Fire Risk Management Information System.
Contact us to request earlier performance reports.