Our service borders County Durham in the south and Northumberland to the north.
This area is divided into 3 divisions – North, East and West.
Each division has its own fire safety department.
There are 17 fire stations across the 3 divisions. At station level, operational staff are divided into 4 shifts known as “watches” – Red, White, Blue and Green.
Each watch is managed by a Watch Manager, who reports to the Station Manager. The number of firefighters on a watch depends on the number and type of appliances at that station.
Station Managers report to Group Managers, who report to the Area Managers.
Area Managers are members of our Executive Leadership Team.
Our Control Team is based at our headquarters in Washington.
Helped by specialist technology, they decide which crews to dispatch based on the address and incident type.