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We use Google Analytics to help us improve our site. Google Analytics software uses cookies to collect information about how people use our site.

None of these cookies can be used to identify you personally.

If you want to, you can opt of being tracked by Google Analytics across all websites.

Google Analytics uses these cookies:

Cookie name Reason How long it stays on your device
_utma To determine unique site visitors 2 years
_utmb To start your browsing session on our site 30 minutes
_utmc To continue your browsing session on our site Until you close your browser
_utmz To determine how you arrived on our site 6 months
_utmv To track visitor behaviour on our site and measure site performance 2 years from set/update

Accessibility statement

This website is run by Tyne and Wear Fire and Rescue Service We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • some older videos don’t have captions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Tyne and Wear Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to immediately fix all of our Fire Risk Assessment documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

This statement was prepared on 14 August 2019. It was last updated on 14 August 2019.

How we tested this website

This website was last tested on 1 September 2019. The test was carried out by NetReady.

Multiple third party full site compliance crawlers and human comparison were used to test the site:

WCAG 2.0 Compliance:

WCAG 2.1 Compliance:

We tested our main website platform, available at:


All material on this website is the copyright of Tyne and Wear Fire and Rescue Service, falls under Crown Copyright or alternative copyright if explicitly stated. This includes:

  • text
  • graphics
  • photographs
  • logos
  • videos
  • audio material
  • downloadable documents

Any material under copyright of Tyne and Wear Fire and Rescue Service may be freely reproduced for non-commercial purposes as long as:

  • the source (i.e. and copyright status of the material is explicitly stated
  • the material reproduced from the site is not modified in any way without prior permission from the Corporate Communications Team
  • the material is reproduced accurately and not used in a derogatory manner or in a misleading context

Any other proposed use of material is subject to request and approval of Tyne and Wear Fire and Rescue Service. Applications to use any material from this site for commercial purposes or for any other purpose not permitted above must be made in writing to the Corporate Communications Team stating how and why you would like to use this information and how widely it will be distributed.

The permission to reproduce material subject to copyright of Tyne and Wear Fire and Rescue Service does not extend to any material on this site identified as being copyright of a third party.