If you believe a member of the Fire Authority has breached the code of conduct, you can make a complaint in writing.
If you cannot make your complaint online, you can download and print a paper complaints form (PDF: 47KB).
If you’re unable to submit your complaint in writing because of a disability or if English is not your first language, we can help you. Contact Elaine Waugh, Monitoring Officer:
Telephone: 0191 516 7849
Your address and contact details will not normally be released unless this is necessary to deal with your complaint.
However, the member you are complaining about and the Monitoring Officer of the Fire Authority will be informed about your complaint.
They will be told:
- your name
- a summary of your complaint
- full details of your complaint where this is necessary to deal with your complaint
If you have concerns about this information being shared, you can indicate this on your form.
This form can only be used to complain about a member of the Tyne and Wear Fire Authority. If your complaint is about our service, you must use our general complaints form.