At Tyne and Wear Fire and Rescue Service (TWFRS), our values are the foundation of everything we do. They guide how we work, how we treat one another, and how we serve our communities. Every individual within the Service is responsible for upholding these principles – Safety, Integrity, Inclusivity, and Learning – which reflect our commitment to creating a safe, respectful, and forward-thinking environment for all.
Regardless of what we’re working on, our values guide how we work. It is the responsibility of every individual within the Service to ensure these values are implemented and upheld. They are:
Safety:
- Be diligent and observant
- Be caring and compassionate
- Be accountable
Integrity:
- Be trustworthy
- Be authentic
- Be open and honest
Inclusivity:
- Encourage engagement
- Promote equality
- Be collaborative
Learning:
- Be curious
- Seek and encourage development
- Continuously improve
Code of Ethics
Tyne and Wear Fire and Rescue Service’s Core Code of Ethics outline the fundamental principles and values that guide the behaviour and decision-making of individuals within our service. This is based on the National Fire Chief’s Council code of ethics, which all fire and rescue services in the UK are aligned to.
Our Code of Ethics serve as a foundation for ensuring integrity, responsibility, and respect in all actions and interactions within TWFRS.
With our values in mind, we will always:
- put the interests of the public, the community, and service users first
- act with integrity including being open, honest, and consistent in everything that we do
- treat people with dignity and respect, making decisions objectively based on evidence, without discrimination or bias
- be positive role models, always demonstrating flexible and resilient leadership. And be accountable for everything we do and challenge all behaviour that falls short of the highest standards
- recognise and promote the value of Equality, Diversity and Inclusion, both within the Service and the wider communities in which we serve.