In an emergency, always contact 999.
For all enquiries, our team is available via email or telephone Monday to Friday, 9:00 am to 16:30 pm (excluding Bank Holidays). To say thank you or make a complaint, our team is available to contact in person, by phone, by post or online.
If you would like to arrange a visit, such as fire crew visits, career talks, or safety education, explore what we offer and complete our online form.
In an emergency, please do not call your local station or the numbers listed below.
By Email:
| General Enquiries | business.services@twfire.gov.uk |
| Recruitment | recruitment@twfire.gov.uk |
| Home Fire Safety | PandE@twfire.gov.uk |
| Business Fire Safety | fire.safety@twfire.gov.uk |
| Finance | finance@twfire.gov.uk |
| Procurement | procurement@twfire.gov.uk |
By Phone:
By Post:
Tyne and Wear Fire and Rescue Service Headquarters
Nissan Way
Sunderland
Tyne and Wear
SR5 3QY
Social Media
TWFRS has a number of social media accounts which we use to communicate with people.
Our corporate accounts are as follows:
We encourage respectful and constructive engagement across all platforms. To help maintain a safe and welcoming online space, we ask users to follow our Social Media House Rules.
Please note:
Our social media channels are not monitored 24/7. If you need to report an emergency, always call 999.