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Service Priorities

As a result of recent Government changes in the way that Fire and Rescue Services are measured against their performance there are currently no set indicators to report against on a national level. However, TWFRS are keen to demonstrate its commitment to local delivery of service and have set the following service level priorities: 

  • Reduce the number of *primary fires per 100,000 population
  • Reduce the number of fatalities due to all fires per 10,000
  • Reduce the total number of deliberate primary and secondary fires per 10,000 population
  • Reduce the number of deliberate **secondary fires per 10,000 population
  • Reduce the number of injuries from accidental fires in dwellings excluding precautionary checks and first aid
  • Reduce the number of accidental fires in dwellings
  • Reduce the number of false alarms due to automatic fire detection from non-domestic premises
  • Reduce the number of false alarms due to automatic fire alarms from domestic premises
  • Reduce the number of all deliberate fires
  • Reduce the number of fires in a non-domestic property
  • Increase the number of HSC's successfully delivered by operational crews to high priority dwelling
  • Reduce the proportion of days/shifts lost to sickness absence by all staff

 

* Primary fires are fires involving buildings, vehicles and injuries.

** Secondary fires are all fires not involving property, structures, vehicles and injuries by fire.

In order to provide our communities and partners with information relating to the performance of these National Indicators you can download a copy of the latest performance report. The figures will be updated at the beginning of each quarter (e.g. July, October, January and April) to reflect the performance achieved across the Service and the five district areas.