The role of Fire Control Operator is not just about taking 999 calls but involves the ability to think clearly and calmly in extreme circumstances, to identify what a situation requires and work as part of a team to help save lives.
What does the role involve?
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Working 42 hours per week divided into a shift system including two day and two night shifts.
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Effectively and efficiently handle emergency and administrative calls.
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Obtain clear and accurate incident details to enable mobilization of appropriate resources in accordance with our policies.
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Provide advice to callers.
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Maintain contact with resources, providing information on the incident as required.
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Ensure adequate resources are available to maintain emergency cover.
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Gather statistics and complete general administrative duties.
Salary
Trainee Control Operators start on £19,851 per year. After training you will be paid £26,459. If you’re ambitious and work hard there are opportunities for promotion to Crew and Watch Manager roles for those who demonstrate the necessary skills, knowledge and experience.
Eligibility
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Basic literacy and numeracy
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Ability to receive and record information accurately
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Excellent communication skills with the ability to listen and speak clearly to ensure callers can understand what you are saying.
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Be able to remain calm and provide guidance in stressful situations.
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Must be able to work as part of a team
You may also find it useful to view one of our control staff profiles.
Visit our Frequently Asked Questions, if you are still unsure of anything contact our recruitment department.
If you think you may be suited to a career in Control and are interested in supporting the community in which you live, this section will provide you with information on the selection process our Fire Control Operators undergo and the attributes required.
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