Control operator
Control room operator at work

Tyne and Wear Fire and Rescue Service are not currently recruiting Fire Control Operators.


When you call 999 and request the Fire and Rescue Service who is there to help? All the emergency calls are taken by a team of people at our Control Complex based at Service Headquarters in Washington. The centre is open 24 hours a day. As well as taking and responding to 999 calls, they make sure the right Fire Appliances go to the right area.  

More specifically, the department is responsible for:- 

  • The acceptance of emergency and non-emergency calls from a range of sources.
  • Mobilising of resources i.e. Firefighters and the appliances.
  • Maintaining Communication with appliances throughout an incident.
  • Mobilising additional resources including equipment as required.
  • Maintain information on Fire & Rescue Service operational resources
  • Liaising with other emergency and non-emergency agencies e.g. Police, Ambulance or the environmental agencies.


To find out more about joining the control team, please visit the 'Fire Control Operator' pages.  

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